We may fail to receive your E-mail or send our response properly when free E-mail address is used for the inquiries.
Please try and send us via corporate or ISP assigned email address.
Outlook.com (Hotmail.com)/Yahoo.com/GMX have been confirmed to experience the case.

If you do not receive our response within few business days, please try with ISP assigned email address again.
There is a chance our reply may not have been reached to you properly due to error.